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Interim manager

Work Experience

June 1991 to April 2003 - In Tuition Computer Training
Sales and Marketing Director
Reason for leaving – (sold share in business)

Initiated business planning, finance and recruitment for a start-up company, In Tuition, which has become a major provider of training to corporate clients. Consistently launched a range of products and services including public courses, tailored programmes, training needs analysis, project management and managed services. Developed and marketed these products and services against a background of evolving technologies, changing user IT literacy and learning styles. Returned profitability of between 15% to 25% per annum. Accumulated assets in property, technology infrastructure and client goodwill. Managed 37 people.


Sales
• Average yearly turnover growth of 20%
• Average sales turnover of £1.7m per annum
• Created over 300 high profile clients in London, South East and Europe mostly in Financial, Transport and Retail sectors
• Developed the annual sales plan in relation to company objectives
• Recruited, managed and developed the sales team of 12
• Established methods for sales forecasting, pipeline analysis and strategic account planning



Marketing
• Created the In Tuition brand image – logo, design of brochures and fliers, wrote marketing copy
• Implemented mailing (hard copy and e mail), telemarketing activity
• Developed a web marketing strategy
• Devised real time on-line booking system that accounts for 80% of bookings
• Managed PR activity leading to exposure in Newspaper, Trade press, TV and radio
• Maintained relationships with vendors and partners - Thomson NETg, The Institute of IT Training and Microsoft


Operations
• Director for Training Manager and in house Training Team
• Training centre management – ICT, delegate catering and environment
• Conducted recruitment campaigns for Graduates through to Senior Management in Sales and Training departments
• Achieved Institute of IT Training quality accreditation with distinction
• Implemented new ISO 9001 operational procedures
• Managed supplier relationships
• Designed new training centre
• Specified and implemented CRM systems


Training Management
• Managed 24 enterprise wide training projects (e.g. Visa EU, Dresdner Kleinwort Wasserstein, Mars, UBS Warburg, Richemont, Amadeus Europe, JP Morgan, South West Trains)
• Conducted a Consultancy project to recommend an IT Training Strategy for National Express Group
• Launched Training Needs Analysis, skills assessment and ROI measurement
• Trained soft skills courses e.g. Presentation skills, Sales skills

April 1985 to May 1991- Business Systems Training
Reason for leaving – (opportunity to establish a new business)

Sales Manager - London June 1989
Managed a team of 3 Telesales Executives and 2 Account Managers who developed a pipeline of sales which exceeded target by 20%.

Business Development Manager – Birmingham Sept 1988
Established new regional office in Birmingham. Recruited and trained a sales team of 4, that created a client base of £500,000 in the first year with corporate clients in West Midlands.

Sales Executive - April 1985
Created a personal portfolio of 20 major corporate clients with a new product in a new market.

Education

Bath College of Higher Education (affiliated to the University of Bath)
• BA (Hons) Combined Studies – History and Geography 2:2
Chigwell School, Essex
• 3 “A” levels – English B, Geography C, Economics D
• 10 “O” Levels – including English Literature, Language, Mathematics, French, History

Qualifications and Training
• Fellow of the Institute of IT Training
• Sundridge Park Management Centre – Creating Practical Marketing Plans
S+MT - Negotiating Skills
• Various business briefings - Microsoft, Lotus, IITT, Business Link

Skills

An entrepreneurial business professional who from a young age has had extensive experience in the commercial training sector in the UK and Europe. Aged 27 he started a successful, profitable training business which 12 years later is highly respected by its clients and employees. He succeeded in all areas of business development - creating realistic business plans, innovative sales and marketing strategies and then leading initiatives in a competitive market.

He has 17 years in major Account Management and has developed strong relationships at all levels. He has achieved revenue and profit targets. Additionally, during the past 8 years he has undertaken Project Management for 24 major IT implementations.

His core strengths are in people management, motivation and team building.

Languages

Spoken French

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