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Chief Information Officer

Chief Information Officer

Work Experience

INTERIM DIRECTOR, MARKETING & SALES (INTERIM) 2003
European Marketing Company
• Creation and ownership of organisational sales and marketing plans and activities, budgets and reporting framework
• Development and ownership of operational support to sales, marketing, creative and production project teams
• Production of pre-merger business and investment plans and raised GBP£220k early stage funding


CHIEF OPERATIONS OFFICER 2002 - 2003
COMPLETE BROADBAND EUROPE
• Led creation of pre/post launch multi-year plan with primary responsibility for operations, IT and infrastructure, service delivery and facilities, with contribution to sales, marketing and product planning
• Created and deployed scorecard framework to report on projects, operations and infrastructure performance
• Creation of programme office function to manage supplier services contracts, supply chain and procurement
• Management of key suppler projects to ensure delivery within preset parameters, time, budget and functionality
• Resolution and escalation of operational and supplier issues and challenges with regular management team briefings
• Development of consumer packages and products, provisioning, front and back office architecture, disaster recovery, data centre infrastructure and service delivery framework
• Evaluation and prototyping of various ERP and CRM solutions including SAP, Siebel, Oracle, Frontrange and Remedy
• Contributed to legal and commercial customer and supplier contract creation and management
• Management of research and development projects with budgets of GBP700k
• Contributed to financial and investment planning in order to raise and manage GBP£2.2Million funding
• Resource and capacity planning for projects and operational activities
• Led a team of circa 40 IT and operational staff including staff from venture partners and suppliers
• Delivered infrastructure operations to support up to 4 million concurrent consumers in the UK

GLOBAL DELIVERY DIRECTOR (EMEA, USA, Asia Pacific) 1999 - 2002
CABLE & WIRELESS PLC

Strategic, Management and Soft skills
• Reporting to the Global Chief Technology Officer, with responsibility to a number of senior, executive and C-level stakeholders
• Managed significant capitalised (capex) and operational (opex) budgets (to GBP£70Million)
• Led and managed 9 direct reports and 420 multi-skilled staff in North America, Asia Pacific and EMEA
• Contributed to multi-year planning for strategic IT solutions, service delivery and supplier services
• Engagement at all levels to facilitate problem solving and escalation, buy-in, change management, budget and resource control
• Aligned and deployed global enterprise IT strategy and objectives to regionalised business functions
• Contributed to the senior planning and execution of functional and organisational consolidation activities
• Coaching, mentoring and performance appraisal of permanent direct reports and seconded senior staff
• Conducted performance reviews and appraisals for direct reports, seconded senior staff and immediate peers

Programme and Project Management
• Achieved operational savings of GBP£122Million through the rationalisation of commercially acquired infrastructure
• Achieved 8% savings from GBP£1.2Billion for supplier service contracts and procurement management overheads
• Initiated a number of senior and executive steering boards to facilitate regular review of programme performance
• Contributed and led the management and engagement of key service suppliers including KPMG, Accenture, IBM, as well as a number of 3rd party suppliers such as Nortel, Cap-Gemini Ernst & Young and Deloitte Consulting
• Introduced regional change management standards and projects delivery framework including supplier SLAs
• Developed programme governance best practices to maximize IT and supplier delivery performance and ROI
• Led several initiatives to review and identify quality of customer service improvements to IT and regional operations
• Single point of contact for programme issues, escalation, senior management briefings and problem resolution
• Consolidated management of programme capacity and financial planning, secondment and supplier resource planning
• Adoption of SSADM and PMBoK for the development of ‘in-house’ program and project governance and standards
• Recruitment, creation and ownership of dedicated program and project management function
• Created scorecard system to monitor and report on key performance indicators such as:
• Supplier resource utilisation versus contracted and forecast plans
• Internal resource utilisation versus capacity planning
• Red Amber Green (RAG) reporting of key project deliverables and milestones
• RAG status for approved / unapproved business cases and change control
• Created engagement framework to approve supplier originated change requests and business cases:
• Force business originated requests to present business cases to the internal PMO function for approval
• Enable costing and resource planning utilising approved financial and PMO methods
• Properly assess and scope in changes to governing contract and agreed services and projects
• Restrict supplier’s ability to ‘create’ new sales revenue whilst ensuring supplier delivery performance
• To prevent unapproved spend within the business
• Implemented a number of measures to ensure quality delivery of outsourced services and projects including:
• Secondment of project management staff to supplier projects
• Quality of Service evaluation and review function
• Implementation of resource utilisation timesheets, chargecards and resource MIS reporting
• Supplier penalties for substandard delivery, functionality, service provision and customer management
• Creation of standard program and project governance framework:
• Consolidation of existing project and PMO frameworks
• Implementation of single standard ‘project lifecycle framework based upon SSADM and PMBoK
• Implementation of standard global change management and control framework and processes
• Creation of delivery framework and processes to provide for quality test and business integration

IT Applications and Services
• Architected and led the rationalisation of more than 140 enterprise legacy systems, business processes and functions
• Led the audit and rationalisation of a number of European datacentres
• Led the audit and review for desktop support services, hardware, software and infrastructure procurement
• Contributed to the consolidation of IT resources creating savings of 26% whilst improving Customer Quality of Service
• Led the evaluation and planning for a number of phased ERP, CRM, EAI, MIS implementations
• Led multi-skilled team of project and program managers, business analysts, architects and service managers
• Developed architecture roadmap team to scope and architect integrated business solutions
• Delivered a variety of internal operational and business systems projects including ERP, MIS, BSS, OSS, disaster recovery and business continuity to primary business functions including sales, marketing, finance and network operations
• Deployed a number of internet enabled solutions to support customer management, billing and provisioning
• Led consolidation of a large number of autonomous intranet and extranet web portals and content
• Created internal Service Level Agreement framework with primary business functions and telecoms operations

REGIONAL MANAGING DIRECTOR, EUROPE 1992 – 2000
BESPOKE CONTINENTAL GROUP

An IT and business operations consultancy specialising in datawarehousing, ERP, EAI, MIS, e-commerce, business process engineering and restructuring, operating throughout UK, Europe and North America. Acquired in 2000.
• Led deployment of a number of ERP, MRP, MIS GBP£MultiMillion projects to predominately Fortune-200 organisations
• Contributed to bids for key Global-500 accounts and projects throughout UK, Europe and North America
• Team P&L responsibility to GBP£7million with overall responsibility for customer management
• Management and control of customer project resources, development and delivery budgets to GBP£9million
• Management of a number of client-supplier relationships in order to maximize customer ROI and delivery performance
• Created professional and projects services teams in UK, Netherlands and North America, focussing on media and broadcast, telecommunications, manufacturing and logistics
• Developed customer facing project delivery and consulting services capability in Europe and North America
• Contributed to expansion of internal sales pipeline and creation of sales and project delivery framework
• Created and managed project level stakeholder relationships with ‘blue chip’ European customers and suppliers
• Contributed and managed multiyear client-supplier service contracts (to GBP£11Million) negotiation and delivery
• Contributed to customer business operational and process re-engineering activities
• Led a number of customer planning activities for the rationalisation and divestiture of IT and operational infrastructure
• Initiated and program managed major spend projects with a variety of European ‘blue-chip’ multinational companies
• Contributed to the creation and adoption of client project standards and governance
• Developed customer facing project governance standards based upon SSADM, UML, RAD, Prince and PMBoK
• Led and contributed to the deployment of customer solutions including Siebel, JD Edwards, SAP, Oracle ERP, Informix, Sybase, Business Objects, Brio and Cognos MIS, web portal and web enabling technology
• Extensive projects and strategic consultancy experience within manufacturing, logistics, fixed and wireless telecommunications
• Contributed to a number of IT ‘white papers’ for customers and press based on datawarehousing, MIS, ERP technology
• Contributed to internal personnel management, focussing on staff recruitment, training, appraisal and performance
• Contributed to internal steering boards for sales & marketing, project performance, investment management and funding
• Managed and led a multi-talented professional services organisation of 180 staff across Europe
• Deputised for Group Chief Executive Officer and contributed to strategic decision making
• Executive director, responsible for personnel performance appraisal, European corporate governance, and contribution to multi-year business plans, budgeting and forecasting


PROJECT DIRECTOR AND SENIOR SYSTEMS DEVELOPER – MOUNTFIELD SOFTWARE GROUP 1990 - 1992

SENIOR SOFTWARE ENGINEER AND TEAM LEADER – PHILIPS DEFENSE SYSTEMS 1987 - 1990


Education

Financial Management (ACCA DipFM) Hastings College of Arts & Technology, 2003 - 2003
Complex Company Direction and Governance Institute of Directors, 2000 - 2001
Engineering Council Diploma in Electronics (IEng) University of Brighton, 1987
BTEC HND Software Engineering (Bachelors equivalent) University of Brighton, 1986 - 1988
BTEC OND General Engineering Hastings College of Arts & Technology, 1984 - 1986


Skills

Programme Management
Project Management - Project Lifecycle
Back and Front office systems architecture
Implementation and deployment of ERP, CRM, MIS, EAI systems
Knowledge of Oracle Financials, Oracle Manufacturing, SAP R/3, mySAP, Kenan/Arbor, Clarify, Netcool, Siebel, FrontRange, Cognos, Business Objects, Brio, Rational Rose, Java, Websphere, DHTML.
Design experience utilising DFD (data flow diagams), FLowcharts, Warnier-Orr.
MS-Project, PMW, RUP, UML, PMBOK (PMI), SSADM, Prince

Languages

English (Fluent)
Basic German
Basic Italian

Other

Senior organisational leader and hands-on manager with 15+ years commercial, IT and operational experience within large and multinational organisations:

• Management of project budgets to GBP£70MILLION and P&L to GBP£7MILLION
• Creation of significant savings from large global operations and IT assets
• Management of large international IT, finance and operations organisations
• Optimisation of business functions and operational assets for large organisations
• Extensive knowledge and intimate experience of business and IT technologies
• Implementation of many large complex multinational IT and operational projects

Happy and used to traveling worldwide.
Will relocate.
EU Citizen.
Full EU driving license
Excellent health.
Married with 2 children.
Enjoys gym, golf, international travel and cultures

Memberships:
ACCA - Association of Certified Chartered Accountants
CMA - Communications Management Association
IEEE – Institute of Electronics & Electrical Engineers
IIE - Institute of Incorporated Engineers
IoD - Institute of Directors
PMI - Project Management Institute
SPS - Strategic Planning Society
TEN – Telecommunications Executive Network


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