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Experience Interim Program/Project Manager

Experience Interim Program/Project Manager

Work Experience

York International Various


March 2002 ¡V September 2002 ¡V European Program Support Manager UK/Germany

• Implementation of Program Office functions in the UK, Denmark and Germany to support business case assessment for ERP solution
• Development of project plans and strategy to support the delivery of a global ERP solution
• Management of risks and issues associated with the implementation of a single instance solution
• Conversion of business design process from Casewise to logical applications
• Design and appraisal of process to support synergy between IS and Business objectives and goals
• Design and implementation of single Project Management methodology for global synergy
• Providing mentoring and support to EMEA project management team

September 2002 ¡V March 2003 ¡V Global Program Support Manager York, Pennsylvania

• Re-alignment of Global Information Services PMO function with Business Transformation strategy
• Assessment of project management toolset to support global requirements
• Alignment of business methodology with project management approach (Six Sigma)
• Implementation of Project Portfolio Management system to capture and measure progress against Annual Operational Plans
• Design and implementation of Quality Management process for global project management team
• Development and implementation of Quality Standards process for global teams
• Preparation of budget and resource plan for global ERP solution
• Day to day management of Program Office

March 2003 ¡V July 2003 ¡V Senior International Project Manager Amsterdam

• Assessment and selection of Project Headquarters in the Netherlands for SAP implementation team
• Management of build and re-fit of office facilities
• Negotiation of local contracts and service level agreements with local vendors
• Project management of the implementation of LAN, WAN and telephony solutions
• Integration or ERP solution into VPN and client environment
• Development and implementation of Quality Standards process
• Recruitment and selection of specialist SAP consultants and PMO support team
• Design and implementation of Kick Off Workshops for business representatives
• Day to day management of Program Office

July 2003 ¡V November 2003 Global Head of Program Management York/Amsterdam

• Establishment of IS Council to maintain synergy with global Business Transformation initiatives
• Development of core IS strategy and 3 year operating plan
• Integration of Outsourcing solution with BT plan
• Review and assessment of 3rd party vendors and delivery partners.
• Preparation of global IS budget over 3 years



The Lord Chancellors Department London
July 2001 ¡V March 2002: Programme Support Manager

• Review and analysis of policy and procedures in place to support the Judicial System in the UK and Northern Ireland
• Strategic planning and analysis to develop new Criminal Judicial Policy
• Costing and analysis of new process and undertaking impact analysis on other Government departments
• Facilitation of policy bureau in the development of White Papers to support new processes
• Managing stakeholder expectations and requirements to ensure synergy with Programme objectives
• Providing mentoring and support in Prince II and project management principles

Cable and Wireless London/Washington
September 2000 ¡V June 2001: Global Programme Office Manager

• Providing project management and planning support to 8 projects
• Establishing the Programme Office and managing a team of 5.
• Providing an extensive programme office service to the Marketing Channel including change control, risks and issues management, budgetary control and reporting, progress reporting to Programme Managers, Steering Committees. Also the provision of planning resource to project workstreams.
• Extensive senior management support, including preparation of progress summaries to weekly senior management meetings, minuting Steering Committee meetings, attending daily business issues forums and weekly change control meetings.
• Control of all project administration including contractor/resource recruitment, systems access, security, software/hardware licences, accommodation, disaster recovery planning.
• Responsible for project communication including fortnightly newsletters and the organisation of project launches, team and project events.
• Providing mentoring and support in Prince II and project management principles.

Metropolis/ Empowerment London
April 1997¡V September 2000: Program Manager ¡V Media Consultancy
• Gathering and analysis of client information for the development of strategic and operational plans
• Project management of the design and implementation of plans to support business requirements
• Collation of project information and presentation to stakeholders and sponsors
• Implementation of be-spoke project management solution to support multiple project teams across a globe
• Resource plan for a team of project personnel
• Liaison with 3rd party vendors in the development of web based solutions for client projects
• Development and management if internal portfolio management system and process to manage pan-global projects from a central base in the UK.

BP AMOCO London/Chicago
February 1996¡V April 1997: SAP Project Planning Manager

• Development of project plans for the QA and Testing Phase
• Tracking of time and materials using PMW workbench and collating into on-line reports
• Establishment of testing and training facilities in UK, Netherlands and Germany
• Delivery of SAP Basis Training in US, UK and Germany
• Implementation of regression testing process for 2nd Phase


Eurostar London/Paris
September 1995 ¡V February 1996: Recruitment Manager

I was engaged on a contract with Eurostar On-Board Services to recruit all crew staff for the London to Paris operation. The role included: -
• Liaison with Train Managers to ensure crew levels were at a maximum
• Preparation of recruitment advertisements for national press
• Co-ordination of recruitment events in London, Manchester and Paris
• Recruitment and selection of on-board staff
• Staff induction and training programmes

London Ambulance Service (NHS Trust) London
January 1994 ¡V September 1995: Personnel Officer

Whilst studying my IPD I was offered a contract with London Ambulance Service, to implement and manage the recruitment process for a new centralised call centre based in Waterloo, London. The role involved: -
• Co-ordination of high volume recruitment campaigns
• Arrangement of interview and selection events
• Recruitment and selection of non-operational staff
• General personnel advice to line and staff managers
• Staff induction and training

Prior to 1994 I undertook a number of contract and temporary administration and support roles in both the Private and Public Sector


Education

1989 St Patrick¡¦s Classical School, Navan IRELAND
9 ¡§O¡¨ Level Equivalent Grades:
English, Maths, Music, History, Science, Geography,
Latin, French, Irish

HIGHER EDUCATION:
1995 London College of Printing and Distributive Trades ¡V London, UK
Institute of Personnel & Development ¡V Stage 1

June 2000 Americus University, Washington, DC
BSc Computer Information Systems and Technology


Skills


Industry Experience
ERP Solutions „Ï
Retail Finance „Ï
Manufacturing „Ï
New Media „Ï
Web Applications „Ï

Skills Profile
Strategic Planning „Ï
Business Change/Process Re-engineering „Ï
Financial Management „Ï
Process Design and Implementation „Ï
Risk & Issue Mgmt and Change Control „Ï
Programme/Project Planning „Ï
Project Management Training „Ï
Resource Management „Ï
Support and Administration „Ï

Methodology
ASAP „Ï
Solution Manager (SAP) „Ï
Prince II „Ï
Six Sigma „Ï

Project Management Applications
MS Project 98 „Ï
MS Project 2000 „Ï
MS Project 2002 „Ï
Niku „Ï


Languages

English
French (Basic)

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