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Team leider/ Project manager/ Consultant

Team leider/ Project manager/ Consultant

Work Experience

Company Name: Berea Amsterdam
Dates: November 2003 till Present
Position: IT Consultant (hands on role) / based in Amsterdam

• Reorganising the IT department based on the ITIL concept (Helpdesk, Problem management, Change management) as well as designing and implementing and standardizing the back and front office.
• Involved in management meetings, and, requirement reviews with each local business unit.
• Involved in defining the change management processes and procedures.
• Responsible for the implementation of the 2nd line support based on the ITIL methodology.
• Implementing Microsoft SBS 2000 server including Microsoft Exchange 2000, Microsoft Internet Security and Acceleration (ISA) Server 2000, Microsoft SQL 2000, Microsoft Software Update Server (SUS), Active Directory, Group Policies, Roaming Profiles, Logon Scripts, DNS, DHCP, TCP IP, RAS.
• Configuring Switches and Routers
• Designing a standard desktop (reference) based on Microsoft XP and Microsoft Office suite. Using Symantec Ghost to deploy.
• Designed a customized Bootdisk with menu structure including random WSname, Network Support for multiple NIC’s, supports Multiple workstations, DHCP, TCP IP, Support for Ghost Multicast.
• Providing 3rd line support on all applications (front and back office)


Company Name: Anadarko
Dates: August 2002 till September 2003
Position: IT Consultant (hands on role)

• As part of an IT team based in the dessert for the oil company Anadarko.
• Migrating Server OS from NT4 server to win 2000 server including active directory, migrating file, print and Mail servers.
• Migrating Exchange 5.5 to Exchange 2000
• Disaster recovery Exchange
• Providing technical consultancy to standardize the desktops.
• Rollout of Windows XP; upgrading existing workstations and standardizing the desktops.
• 1st,2nd and 3rd line support


Sabbatical year
Dates: July 2001 to July 2002
Sabbatical break to travel around the world and helping out the local church bringing them technology wise into the next century.

Company Name: Ministry of Foreign Affairs
Dates: February 2000 to June 2001
Position: Team leader / Project consultant (based in various countries in EMEA, Asia and South America).

• Working on a Worldwide project designing and implementing a standard NT4 server and desktop build, deployed on a VSAT WAN environment.
• Leading small rollout teams on site (hands on role).
• Overall Responsibility for the onsite deployment of server and workstations, within given deadline.
• Providing technical consultancy to the other technical project Members
• Assessing site surveys in order to assure deliverance of the project deadlines.
• Involved in the defining of a global methodology and implementation of a quality control procedure and processes of deliverables.
• Working and managing the local software problems and issues resulting from the alpha and beta testing in the countries.

Company Name: DSM
Dates: September 1999 to Oktober 1999
Position: Change Manager (European Headquarters based in Netherlands)

• As part of the management team, worked on a global project, designing and implementing a standard server and desktop solution.
• Involved with defining the strategy, standardisation, design and implementation of the build worldwide.
• Breaking down and identifying key software components in order to be able to Implement change and software control distribution procedures in joined forces with the Configuration Manager.
• Implementing name conventions for all applications
• Implementing CAB (change advisory board) and change procedures covering various areas of the project (design, test and operational environment).


Company Name: Hewlett-Packard Corporation
Dates: February 1999 to August 27th 1999
Position: Global Project Consultant (based in France)

• Working on a Worldwide project designing and building a global standard desktop, using WinINSTALL and NAL on a NetWare 4.11 global NDS tree, which will be deployed to 35,000 users in there native language(s).
• Involved in management meetings, and, requirement reviews with each country, which also included attending videoconferences with country representatives.
• Development of the desktop consisting of Microsoft Windows NT 4.0 with Service Pack 4, good knowledge of the registry, scripting specific core applications selected by the customer as part of the standard desktop to be deployed globally.
• Responsible for technical architecture of the German Master, which includes gathering the requirements (including Y2K compliance), packaging the applications and provide support of the Master to the countries.
• Supervising the alpha / beta tests and implementing fixes where required.
• Involved in the defining of a global methodology and implementation of a quality control procedure and processes of deliverables.
• Providing documentation on evaluation, design, and implementation of products and solutions.
• Defining the support processes of the Masters team to be able to support the Masters Globally and to integrate with other business units e.g. Helpdesk and local support teams.
.
Company Name: Kellogg UK (European Headquarters)
Dates: October 1998 to February 1999
Position: Technical Consultant & Integration Specialist (based in various locations across Europe)

• As part of a specialist Core team, worked on a European project, designing and implementing a Desktop Management solution using Wininstall and Ghost.
• Worked closely with the Technical Design Authority with designing and implementation of Desktop & Server management solutions to new and existing customers.
• Responsible for the management of between 2-5 testers and reporting directly into the European Project Manager
• Involved with defining the strategy, standardisation, design and implementation of the European build.
• Migrating all non standard business critical applications from Dos/Win3.x to Win NT across Europe, including migrating shared server application from Novell to NT using Wininstall scripts and Ghost.
• Liaison between the Project & Migration Coordinators, Business Unit, Y2K team and onsite managers.

Company Name: EDS Europe
Dates: August 1997 to August 1998
Position: Technical Consultant (based in various locations across Europe and Asia)

• Working for a large international client on a Worldwide project designing and building a global standard desktop, using Winbatch and Ghost in a win95 / NT4 environment, which will be deployed to 6,000 users.
• Responsible for the management of the European Modeloffice who are technically responsible for creating an European corporate build (Win95 & NT4.0 workstation) and reporting directly to the Global Modeloffice Manager located in the United States.
• European Team Leader of the global migration to win95/NT this included developing a project plan for the Modeloffice to finalize and support the migration of the win95/NT build.Implementation and roll out of Windows NT Workstation pilot, which involved testing and conversion of DOS/Windows applications to run under NT Workstation platform.
• European Project Leader of the global implementation of DHCP reporting directly to the European IT manager.
• Reorganizing/Analyzing New Delhi office; Standardizing Server & workstations + Troubleshooting WAN connectivity problems
• Supporting the local technical engineers throughout Europe. This included WAN and LAN related issues as well as workstation based troubleshooting.

Company Name: Ministry of Transport, Public Works and Water Management.
Dates: September 1996 to August 1997
Position: Technical Consultant (based in the south of Holland)

• As part of a specialist Core team brought in to set-up / reorganise the IT department based on the ITIL concept (Helpdesk, Problem management, Change management) as well as designing and implementing a standard win95 desktop which will be deployed to 700 pc’s in a NT/Unix network environment.
• Involved in management meetings, and, requirement reviews with each local business unit.
• Involved in defining the change management processes and procedures.
• Involved in defining the helpdesk processes as well as implementing the helpdesk, including creating a configuration management database (CMDB) and implementing a new ITIL based helpdesk tool (Prolin).
• Involved in the development of the Windows 95 client and defining the methodology to roll the client out across seven sites.
• Liaisons with vendors to ensure existing and future problems are resolved to minimise the impact on the build process and deployment schedules.
• Responsible for the implementation of the 2nd line support based on the ITIL methodology.
• Providing 1st & 2nd line support on all applications (Dos, Unix, Win3.x, Win95) and 3rd line support on Win95 and MSOffice (developing standard letters, faxes, memos, etc.)
• Managed the planning of moves and implementation of departments from one server standard to another.

Company Name: AT&T NSI (Lucent Technologies)
Dates: August 1995 to August 1996
Position: Helpdesk & Sales Training Coordinator (Stationed in the central of Holland)

• Providing first and second line support on all applications.
• Providing third line support on MSOffice applications and writing excel macro’s to automate processes for several departments.
• Providing on-site helpdesk support offering technical advice, supporting users & engineers within dealing room environment.
• Developing, creating and maintaining an MS Excel training database in joined forces with the Sales Force Development Manager.
• Co-ordinating the Logistic side of the sales training program for the region EMEA (Europe, Middle East and Africa).


Education

• H.E.A.O (Economics)
Hogeschool Holland located in Diemen.
1st and 2nd year completed (1989-1992)
• HAVO
S.G. Godelinde located in Naarden.
Year of graduation 1989.
• MAVO
S.G. Godelinde located in Naarden.
Year of graduation 1986

ITIL Essentials
(Helpdesk, Problem-, Change management, softw. contr. & Distr.) - Certified

MCSE (Ongoing)

Implementing & Supporting Microsoft Windows 95 (MCP) - Certified

Networking Essentials (MCP) - Certified

Supporting Microsoft Windows NT 4.0 Core Technologies

Supporting Microsoft Windows NT 4.0 Server in the Enterprise

MS Windows 3.11, MS WFW 3.11, MS Dos

MS Office (Word, Excel, Powerpoint, Access, Outlook) incl. VB for applications

WordPerfect 5.2

Seagate WinINSTALL 6.0

Skills

Operating Systems:
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows 9x
Microsoft Windows NT 3.51 - 4.0 Workstation
Microsoft Windows for Workgroups 3.11
Microsoft DOS 3.3 - 6.22

Network (OS):
Microsoft Windows 2000 Server
Microsoft NT 3.51 & 4.0 Server
Novell NetWare (exposed)
AS400 (exposed)
Unix (exposed)

Networking & Connectivity:
Good Knowledge of LAN & WAN troubleshooting
Attachmate EXTRA 6.x
Attachmate KEA 5.x
Hummingbird Exceed 6.1
Rumba 95/NT
Reflections
Timbuktu Pro
FTP & Telnet utilities
ArcServe

Messaging Systems:
MS Exchange 5.5 and 2000
MS Mail
Lotus Notes (exposed)
Novell GroupWise (exposed)
CCMail (exposed)
Route400 (X400)

Automate Install:
Ghost
WinInstall
Winbatch
Installshield Pro

Office:
MS Office (all versions)
Lotus Office Suite
MS Project
Visio
WordPerfect 5.x – 6.0
Quattro Pro 5.0
Dbase IV
Filemaker pro

Helpdesk Tools:
Prolin ITSM (ITIL based)
Paradigm
Vantive

Internet:
Microsoft Internet Explorer
Microsoft FrontPage
Netscape Navigator

Languages

Dutch: Mother Tongue
English: Fluent
French: Scholastic
German: Scholastic
Spanish: Learning

Other

Profile Summary

IT professional with 9 years “hands-on” desktop, networking and project experience gained within global multi-nationals.
A person, who is able to work effectively at all levels within organisations and with the ability to manage, change and achieve targets. Regarded by previous and current management as extremely “customer focused” and a creative thinker and doer. A person who is classed as very resourceful with getting things done and has always had a good profile within the team and organisation he works for. Always proactive in the job, making sure everything runs smoothly and problems are dealt with promptly and efficiently.


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