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Experienced and profit oriented manager

Experienced and profit oriented manager

Work Experience

People and profit orientated senior manager, experienced in building new ventures and turnarounds. Strong background in insurance and financial services. Has taken business units from £2.1m to £21m in profit and from concept to over £100m turnover and £16m in profit as well as arranging major joint ventures. Hands on, action oriented, flexible, direct and clear, but not coercive, leader and team builder, appreciative of expertise, understands and communicates complex and subtle issues well.

Experienced in:

· Call Centres and CRM
· Direct and Tele Marketing
· ebusiness
· Financial Planning
· Marketing
· Operations Management
· Strategy development

Education

1979 Chartered Institute of Marketing:
Diploma with Distinction.

1978 University of Warwick:
M.Sc. Marketing Management.

1977 Brighton Polytechnic:
D.M.S. with Credit.

1970 Hurstpierpoint College:
Economics, English Literature, Use of English.


Skills

Call Centres and CRM, Direct Marketing, Tele Marketing, ebusiness, Financial Planning, Marketing, Operations Management, Strategy development, Insurance, Credit cards, Banking

Languages

English
Basic French

Other

Founder Member:
Institute of Direct Marketing.
Fellow:
Royal Society of Arts.
Member:
Chartered Institute of Marketing.
The Marketing Society.
Association of MBAs.
Institute of Management.
Also:
Member of B.D.M.A. (now D.M.A) Council for 5 years.
Member of D.M.C. (now I.D.M.) Council for 5 years.
External Examiner for B.D.M.A./I.D.M. Diploma for 3 years.
Helped to found the Telephone Preference Service.


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