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Genesys CTI

Genesys CTI

Work Experience

2006 Nowadays CAPGEMINI Madrid, Spain
Senior Consultant
CapGemini is one of the main Consultancy services suppliers of the world.
Managed the Contact Center platform of the Madrid Barajas Airport (CTI, IVR, Call Recording and Switch).
Technical lead and hands-on Genesys Deployment, Configuration & Scripting (Framework, Routing, Reporting)
Business requirements, Technical Design, Deployment, Configuration, Routing, Unit Testing, Multi-site routing, Vendor Management and Support.
Managing the Avaya Switch, creating new users, and configuring new telephony elements.
Use the Call Recording Tools: Nice Query, Nice Monitor, etc.
Working with Business Intelligence applications like Microstrategy.
August 2005 – May 2006 SOLUZIONA Madrid, Spain
Junior Consult,
Soluziona offers technological solutions of high value added for management, technology and infrastructures.
Working for the CRM, Contact Center and IVR area.
Implementing and developing parts of the CTI application creating by Soluziona.
Programming in Visual Basic and C++.
August 2004 – August 2005 BGS ONLINE CONSULTORES Madrid, Spain
Junior Consultant ,
Consulting in the Business Intelligence area.
Working for a project of the Navarra Government implementing the ERP for the Taxes Department.
Using the SQL Server 2000 solution for OLAP, .NET technology.
October 2003 – August 2004 AMENA/ORANGE Madrid, Spain
Scholar,
Amena, Orange nowadays, it was one of the three mobile Operator in Spain with proprietary network. During this time I worked for the network optimisation area.
Monthly accomplishment of the Benchmarking.
Definition and monitorization of the statistics indicators.
Configuration of the features for the handover 3G/2G.
Using the applications TEMS, ACTIX, MAPINFO, ....


Education

2006 Universidad Nacional a Distancia Madrid, Spain
 1st year of the 3 years degree of Economics
2002 – 2003 Univesiteit Katholieke Leuven Leuven, Belgium
 Degree Research Project: “Security Protocols for Wireless LAN”
 Topic: Security Protocols for WLAN (IEEE 802.11, IEEE 802.1x and 802.11i)
 Tutor: Bart Preneel
Supervisor: Stefaan Seys
1996–2003 Universidad Politécnica de Madrid Madrid, Spain
 Master Degree in Telecommunications


Skills

Fast track professional successful in design, development, and deployment of large-scale multi-channel Contact Center applications. Over 3 years CTI and Bussiness Analysis experience.

Languages

Fluent in English and Spanish as mother tongue

Other

2003-2004 Amena Course Madrid, Spain
Advance UMTS

2003-2004 Exes (Centro de Estudios) Madrid, Spain
 Course for Oracle 9i (330 hours)

2003 Universidad Politécnica de Madrid Madrid, Spain
 C Course (20 hours) organized by IEEE group.

2003 Universidad de Politécnica de Málaga Madrid, Spain
 6th IPICS: “Intensive Program of Information and Communication of Security” (60 hours). Sponsored by Computer Association
 Assistant as student of the COSIC department - Katholieke Universiteit Leuven Belgium

2002-2003 Univesiteit Katholieke Leuven Leuven, Belgium
 Curso Linux/Unix
 “Introduction to The 3rd workshop on Anonymity and Privacy in Electronics Services (APES)” organized by COSIC.

2002 Universidad Politécnica de Madrid Madrid, Spain
 Java course (60 hours).

2000 Board of European Student of Technology Bucharest, Rumania
 GSM course: “3G: UMTS takes internet everywhere” (60 hours)

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