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Interim manager

Interim manager

Work Experience

DHL Worldwide - Deutch Post - Deutch Post Bank - Airbourne & Danzas. EMEA/APIS/AMIS July 2004 – Present
Head of Global Finance and Procurement / Contracts Departments

Duties encompassed: The setup of SSLM Departments in 3 locations wrote and defined organisational structure definitions, job descriptions, person specifications and engaged contingency workforce as backfill, interviewed and hired permanent staff, closed, opened and transitioned corporate entities during:

· Corporate Merger and acquisition during contractual negotiation, litigation, migration and takeover.
· Responsible interface and escalation point for all Global Contracts negotiations and procurement.
· Coordinated and synchronized Global Services and vendor contract requirements
· Engaged vendors to deliver to our technical requirements, within our time, budget and implementation scope and constraints.
· Additionally responsible to ensure the appropriate support / maintenance SLA’s included the total cost of ownership and not only unit cost.
· Supported the ongoing cycle of development / improvement of Global Services quality received including the supporting processes and procedures through monitoring and reporting upon Service achievements.
· Controlled, Managed Global portfolios, budget and assets of 70 vendors
· Developed DPWN wide procurement process to optimise group-wide and DHL wide procurement conditions
· Developed and reengineered/improvement of the global procurement processes and ensured that the interests of Global Services were properly represented
· Delivered and controlled Global Operations vendor services & consulting procurement offers/awards etc.
· Influenced individual contributors from multiple functional groups to deliver the requirements
· Enhanced professional standards
· Improved inter-cultural / social capabilities to support global organisation
· Developed cost effective and efficient global contracts that delivered defined service levels consistent with corporate Global goals and objectives

PROFESSIONAL EXPERIENCE

Glaxo Smith Kline Beecham Worldwide APRIL 2004 – JULY 2004
Business and Technical Transformation Management of Tactical-to-Strategic migration & upgrade on Global Solution Manufacturing SAP/ERP program of work was based upon the SAP R/3 System, version 4.6c Upgraded to 4.7 Enterprise Edition.

The bottom line: management and operational responsibility for sanity implementation revision management on major projects, global manufacturing & supply chain systems using “Just In Time (JIT)” Best principles EG:

· IQMS / CMMI5 / SEI / SWEBOK / Sigma Six Quality Management to ITIL standards
· GXP, Global Manufacturing & Supply Chain Systems
· Development, deployment & support of global applications
· Standard Operating Practices (SOP) & Business Process Revision and Engineering

Scoped and managed global deployment of the technical Architecture included:

· Platform, Storage, Network, Desktop, RF Consoles, Security, Print Management, ESM.
· OLIE, Backup/Restore, Capacity/Performance, Modelling & Forecasting, Disaster Recovery.
· Scalable infrastructure and distributed architecture using IBM OS390 main frames
· Enterprise Storage Server

Production and delivery of actions /risk plans detailing:

· Interface Resilience, Managing the testing of applications and Sap’s
· Interaction and legal compliance with various Regulatory bodies, FDA, ,MHRA, ICH
· Managing cross corporate entity and third parties management

Technology management:

· Portals / J2EE and J2B / Network Resilience.
· MYSAP ERP 2003 (5.0) / SAP NETWEAVER Web Server, Mercury Test Director
· CATT & ECATT Tools , UNIX/ BMC
· Tivoli / Maestro/ Web sphere / Veritas a remedy based tool/Solaris/Sun/ZOS /Data centre relo
· IBM AIX MAINFRAMES / Sarbanes - Oxley / Whistle Blower

SAP Modules:
· FI, CO, SD, MM, P,PP-PI, PM,HR,QM,PS
PROFESSIONAL EXPERIENCE


Worldwide April 2002 – 2004

Functional Business and Technical Consultancy/ Program / Project/ Operational Management & Lecturer
My responsibilities in this position included acting as a transitional and management agent, reshaping the business into a professional and profitable organisation with a strong emphasis on removing issues and ensuring customer service expectations where achieved.

The bottom line: management and operational responsibility for running multiple contractual resources in the following areas:

§ FMCG, Retail, Banking, Insurance, chemical, allied industries telecoms and railways programs.
§ Planned, conducted, directed and executed the step by step process of tendering, procurement and the management, supply, delivery of resources and equipment from the decision to put in a bid, through to task managing the preparation, development and deployment of the final stages of submission, evaluation, contractual matters and pro active engagement on corporate projects.
§ Planned & Implemented Programme Office, provided business Methodology training to Shell Graduates
§ Headed managed software releases programmes with focus on planning content, through life cycle; managing migration of software, hardware & infrastructure into production environment & achieved project timescales.
§ Effectively executed multiple-vendors contracts, negotiating scope variances and reaching agreement for all integration issues by provision of corporate governance and delivering high level consultancy. Implemented new CPM process based on the practical experience of tried and tested solutions and cross sector experience.
§ Worked with clients, up to board level, identifying solutions, increasing profitability and adding significant value to their business.
§ Management of Vendors and third party inter-relationships and delivery of technical infrastructure projects


British Petroleum, EMEA June 2001 – April 2002

Business and Technical Program/Project/Transition/Change Management Consultant

§ Provided and implemented Professional Services Organisation with CPM, CRM, CMMI, ERP, SAN, digital resource using Data, Transmission, Voice and CTI/IVR/IWR/VR/TTS networks in France & the UK, providing customers with real-time inventory data, manufacturing order status, shipments, open orders and forecasts, enabled employees to obtain key performance measurements and information in manufacturing process collaboration and organization with partners and customers. Using the collaboration features of Share Point services users in an organization could easily create, manage, and build their own collaborative Web sites and make them available throughout the organization. From accessing human resources to researching business need. Management of Retail software development and other Business Programs.
§ Managed Power down of all BP Global WAN & LAN telecommunications equipment allowing for HSO Tests. Planned, Implemented communications and server rationalization and distributed architectures/infrastructure and application servers IE: Oracle 8 & 9iA,Websphere, Sun Servers Running Solaris, ERP,AS400/HP6000, IBM, SAN, Citrix Thin Client platforms & MS share point technologies
§ Performance Management – assessed needs and ensured measurement and conformance against aims and objectives and agreed quality and performance standards, within budget and time constraint. Matrix & People management, POP and Office Relocations, Corporate takeovers and merger integrations( Solvay Chemicals )
§ Replacement of existing core I.T. systems to provide a modern, efficient and high quality service for input, registration and processing using ITIL methods and standards.
§ Search and selection implementation and development planning of electronic filing and distribution of company information.
§ Included a new document scanning and workflow process for the core business documentation.
§ Responsible for the management and delivery of the EDRM included:
§ Stakeholder management and corporate governance.
§ Preparation of the scope of Invitation to tender for Retails FMCG outlets.
§ Involvement in the management of the procurement process and supplier selection.
§ Project Managed the product development and implementation of both hard& software for Internet Kiosks
§ Definition of project scope and interfaces to other processes and systems.
§ Project management of the technical implementation and user roll-out activities including training
§ Worked with clients, up to board level, identifying solutions, increasing profitability and adding significant value to their business.
§ Managed major outsourcing programmes at senior level and I have a proven track record.
§ Demonstrated my ability and skills during managing large programs of work in excess of 20 million including control of P&L in addition to implementation three major large outsourcing infrastructure programmes in unison.
§ Led and motivated multi-disciplinary teams to pursue common goals.
§ Conceived, introduced and implemented key corporate and customer initiatives, employing motivation, empowerment and team working, individual roles and organisational culture.
§ Managed Customer Network consolidation and migration of WAN Network from one supplier to another.
§ Managed Civil works programs with regards to construction and vendor /suppliers
§ Met customer requirements with Disaster Recovery/Redundancy/Resiliency/Remote Access Server/VPN & Firewalls solutions.
PROFESSIONAL EXPERIENCE


AT&T / Delpi Automotive/General Motors De Merger EMEA Nov 2000 – May 2001

Transition Program Transformation and Project and Life Cycle Management Consultant

§ Co-ordinated and managed Service Level Agreements with customers and end customers.
§ Developed business and service planning through: service chain analysis and coordination and improvement initiatives. Led and motivated multi-disciplinary teams to pursue common goals.
§ Conceived, introduced and implemented key corporate and customer initiatives, employing motivation, empowerment and team working, individual roles and organisational culture.
§ Devised and developed and delivered change management programme, throughout the IT/IS and Telecoms Service between EDS, AT&T, Delphi and General Motors (Management Buy Out /De Merger).
§ Managed research and development of a computerized system (ACSS) for the storage and retrieval of performance and network management information, as part of Customer Care Policy.
§ Defined and implemented Customer Relationship Management.
§ Managed Customer Network Transformation and migration of WAN Network from one supplier to another and developed add-on sales by creating life cycle management team. Met customer requirements with Disaster Recovery/Redundancy/Resiliency/Remote Access Server/VPN & Firewalls solutions.

Alcatel, EMEA/ASPAC Feb 2000 – Nov 2000

Technical Programme, Project, Change, Risk and Transition Management Consultant

§ Identified and resolved key business issues with strong analysis and drove the planning and facilitation / coordination of change, performance and quality IT/IS /OSS/BSS/Business management programmes.
§ Provided effective Communication for Internal & external relationships by provision of transparency.
Projects:
· Alcatel, Nortel/Cable & Wireless Network 2000
· Nortel/Network Manager Platform NMS (Software/Hardware research & development Project)
· Managed research and product development projects in USA/Canada/ASPAC to CMMI Standards.
· Planned: Implemented, commissioned: ADM, s, DXC, CTI IVB ,GSM, UMTS,IN,C7, DATA Networks


Nortel Networks, EMEA/ASPAC June 1999 – Feb 2000

Technical and Functional Programme Management Consultant

My role has been from conception through to Program development, delivery and assessment on the following project:

· Cable & Wireless Pan European, Deep Data, DMS, GSP, IN, SS7, C7 SDP, CTI, IVR, P&L to 1 Billion Stg.
· France Telecom TRANSPAC/Passport 15000; managed R&D software and hardware development and release deployments.
· SGAF Product conception, research and development of software and hardware through to managed deployment in customer live environment.
· Managed Site Relocations and construction to the new corporate Premises

§ Supervised POP site build and local country regulations regarding: thermal dynamics, power, site layout, introduction, implementation, planning and co-ordination of new working practices and technologies.
§ Management resulted in service specifications and creation of quality and performance standards leading to service improvement plans for all aspects of the business.
§ Billing analysis, Billing systems, ERP, Mediation Revenue assurance assessment and implementation of complex structured CRM
Relationship management was a key feature of my role, ensuring that the channels of communication remained open between the service and its customers. I attended regular customer meetings to discuss issues of concern or dissatisfaction, ensuring that corrective measures were implemented.

Cable & Wireless, EMEA JULY 1998 – MAY 1999

Program/Project /Lecturer/Training/ Management Consultant

The total responsibility for the introduction, implementation , planning, commissioning and co-ordination of new working practices and technology and the collation documentation, management of all the strands of projects.
Projects remit has been from conception through to Program development, delivery and assessment on the following project:
§ Derby county council National & Local Government ICT/NGFL/Schools infrastructure projects
§ Wigan county council National & Local Government ICT/NGFL/Schools infrastructure projects
§ Manchester county council National & Local Government ICT/NGFL/Schools infrastructure projects
§ Tulis Russell Scotland (Printing and Paper Manufacturing provided Consultancy services)
§ Seton Scholl International ( Healthcare, Medical ,Pharmaceutical, manufacturing and specialised provider)
§ Project management training project (PRINCE 2 and PMI/JIT /KPI Principles and Methods)
§ Jack Internet Business Process Re engineering and business office relocation.(Provided Consultancy)
§ Conducted & Delivered training seminars in Microsoft Projects & MS Office to Business markets
PROFESSIONAL EXPERIENCE

PREVIOUS POSITIONS:

ERNST & YOUNG, LONDON Management Consultant MAY 1998 - JULY 1998
CITIBANK, WORLDWIDE IT Consultant/Trainer JAN 1998 – MAY 1998
DONAVAN NETWORK SERVICES, WORLDWIDE IT Management Consultant MAY 1997 – MAY 1998
SNAP ON, WORLDWIDE IT Manager/Consultant JAN 1995 – MAY 1997
BSM, UK Trainer JAN 1993 – JAN 1995
Time out Travelling Various OCT 1990 – JAN 1993
FRENCH MOD, WORLDWIDE Various AUG 1983 – SEPT 1990


Education

Canterbury University

MSC Science & Computer’s 2002
MBA Business Administration 1997
Technical Training Undertaken:
Learning Tree CCNA/CCDA/CCNP/CCDP 2002
Philips UMTS Air Interface 2000
Philips 3G/UMTS & GSM Mobile Systems 2000
Philips GSM Billing Mobile Services 2000
Philips Billing Revenue Assurance 2000
Philips Billing Multiple Products and Services 2000
Philips Interconnect Billing 2000
Philips Introduction to Billing 2000
TECH-CONNECT CNE, WIN NT4 CLIENT & SERVER,CIW 1998

Degree Qualified in other disciplines:

· Science & Technology Management (PROF) 2003
· Science & Data Communications (PHD) 2002
· International Business. 1999
· RSA-CPC. 1996

Formally Trained: In Change, Risk and Quality Management; Contract Negotiation; Relevant IT training


Skills

Management Methods and procedures utilised during my career:

· Prince 2 Practitioner Project Management Methodology
· SSADM, RAD, RUP, CMMI5 methods using ICMM and ITIL Model standards
· Corporate Governance / Sigma six quality management
· Software Engineering Management
· Infrastructure and Architecture Security / Construction of IPOP,s and office headquarters relocations
· Project Support Office (PSO) and Program Management Office (PMO)
· Managed the technical and commercial relationship between the client and external vendors supporting the development programme
· Disaster Recovery/ Resiliency and Redundancy / Network Management / Network Design

Technical Equipment and Solutions Deployed:

· Telecoms (Fixed, DMS, SDP, GSP, IN,SS7 & C7 Mobile GSM, 2.5GPRS, 3G UMTS,)
· BOT Fixed Wireless Broadband Systems operating in the 3.5 & 26 GHz. Radio Frequency Spectrums
· RBS, BTS (UTRAN) To BSC/MSC/VLR/HLR via Auc to GMSC via PSTN also C7 and SS7/CDR
· Digital Television, Radio, Lighting, Large Data Centres, IPOP,s
· Nortel: Passport 15k & 7k, Reunion, Optera LH 1600g, Shasta
· Virtual Private Network’s policy based routing
· Firewalls / Messaging & Middleware Technologies plus CRM /ERM / Siebel/People soft/Solaris
· LAN, MAN, WAN, WLAN,WIFI.
· Implementing end-to-end radio data & voice integrated access network based upon ATM (Backbone Nortel’s Passport) technology integration
· Network layer IP (Switching by Nortel’s Shasta product)
· Internet peering by Juniper’s M160 & M10, M20 products
· SAN Synergen Series EAM/CMMS/ EDRM
· Cisco Routers & Switches ISDN, PSTN, T1, E1, VPN, PLMN SNMP, OSPF, BGP ,EIGRP, VPN, SNA, PIX, PPP, VOIP, ISDN, ADSL, leased, fixed line Services
· Broadband STP, Intelligent Networks, Service Builder, IBM e-Server x Series AIX - Unix
· Web sphere, ERP, SAN, Sun Equipment, HP 6000, and AS400.
· Ericsson AXE, MD110/PABX/PBX + Lucent equipment, CTI/IVR/IWR/VR/TTS Inter voice Brite
· PDH and SDH Alcatel ADM, DXC 1641, 1651, 1661, 1664 and 1641 Cross connects
· Oracle 8 and 9iA & Citrix Thin Client platform, MS Share Point Server technology & Portals
· (NMS) Network Management platform,
· Selection & Management, customisation & implementation of a variety of different billing and software solutions.

Technical Equipment and Solutions Deployed continued:
· AXAPTA, Business Management Solution which were tightly integrated with general accounting and business functions with specific application modules series finance, trade, logistics, production, customer service, projects and human resources supporting multinational currency, multi-lingual, and multi-tax forecasting formats.
· Retek software providing J2EE merchandising, Point-of-Sale, Store Inventory Management, Sales Audit, Invoice Matching, Performance Reporting and Exception Management, Integration


Languages

French and english

Other

Soft Skills Knowledge:
· Primavera P3, Project Managers workbench, Welcom Home and Open Plan
· AutoCAD, Adobe, Documentum , Docuprint, File Maker professional Numeric Database.
· Rational Rose , Clear Case,
· MS Office XP Excel, FrontPage, Outlook, PowerPoint and Word , Project 2002, Visio Enterprise 2002


Career Synopsis and accomplishments:
· Set up new country field service operations – 100 staff
· Successfully negotiated major service contracts – to $30M
· Opened, transitioned and closed foreign legal entities
· Managed employees and team performance internationally against service contracts
· Ensured open channels of communication between service and customers
· Managed global international virtual technical teams
· Developed, planned, and delivered change management program
· Conducted staff workshops and team building events
· Negotiated and managed service level agreements
· Performed service chain analysis and service coordination
· Implemented supply chain management across international borders
· Managed network transformation and migration of WIFI, WLAN, LANs, MANs and WANs
· Defined and produced organizational structure with defined responsibilities
· Managed projects from conception through development and delivery
· Identified needs and requirements regarding time and budget constraints
· Analyzed management styles and made recommendations for change
· Developed business and service planning and improvements
· Managed transition of global web based program management application
· Served as liaison with manufacturers, vendors, and service suppliers
· Full life cycle management to Prince II methodology for global rollout
· Served in “special projects” and “troubleshooting” capacities
· Reviewed existing practices, identified problem areas, and resolved issues
· Successfully managed a wide variety of technologies
· Planned, introduced, and implemented new technology and practices
· Prepared and deployed service specifications and performance standards
· Planned installation and maintenance of multi-site network structures
· Developed work breakdown structures and prepared stage plans
· Prepared project initiation documents and performed critical path analysis
· Produced work assignments and performed risk analysis
· Lead and directed project teams (both internal and contracted resources) & maximised effectiveness
· Managed teams of staff members on multiple sites worldwide
· Managed integration of vendor systems in mergers and acquisitions
· Designed and implemented business specific disaster recovery solutions
· Implemented multi-site high bandwidth internet access solution for global corporation
· Public and private tender preparation, evaluation and execution


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