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Business Process Improvement

Business Process Improvement

Work Experience

Ansell Healthcare Europe; EMEA Headquarters Marketing & Sales 2006/06 – 2008/07
Consultant Business Excellence
Director Quality & Environment / Science & Technology / Six Sigma & Regulatory Affairs EMEA

Upgrade and implementation of an Operational Excellence approach
• Introduced a Strategic Excellence Plan with incorporation of the EFQM-model
• Business Process Management introduced.
• Maintain and improve certified management systems in EMEA (ISO9001 / ISO 13485 / ISO14000)
• Responsible for Regulatory affairs / product regulations / product safety / CE marking / PPE registration
• Six Sigma Program coordinator for Europe/Asia (Master Black Belt / Black Belt, Green Belts (40) performance measurement system (BSC) and recognition system developed, hard savings 1M €/y)
• Senior Assessor for the European Foundation for Quality Management (EQA 2002-2007)
• Member of the Process redesign group at EFQM for the European Quality Award 2005+
• Co-author of the book “Excellent” A practical approach to implement the EFQM-model (1999 Dutch version, 2000 English version, 2001 French version, 2003 German version)
The book has been adopted as company guidance within DHL - Airproducts – Philips and many others.

Stevens
Implementation of a Quality Management System conform ISO 9001:2000. 2006/05 -2007/07
Trainer Internal Audit ISO 9001:2000 conform IRCA and ISO 19011

Eurocontrol
Technical writer
Leading the Submission document review for the 2005 Self-Assessment
from the CFMU & EATM directorate 2006/02 2006/04

Euromold
Industrial Engineering activities performed to optimise the supply chain
20 keys for workplace improvement and 5s 2006/01

Telenet
Leading the introduction off Self-Assessment 2005/11

European Foundation for Quality Management EFQM
Assessor for Recognised for Excellence (R4E) for a Swiss Paraplegic Centre 2005/08


Asian Productivity Organisation (Japan) 2005/07
Technical Expert and Assessor for the Singapore Quality Award 2005

European Foundation for Quality Management 2005/05
Senior Assessor for the creation of an Automotive Case Study as training material
together with BMW, MAN, PHILIPS, ZF, KNORR-BREMSE,

Eurocontrol 2005/03- 2005/04
Senior Assessor Business Excellence
Leading the internal EFQM assessments for the directorate CFMU

INBEV (Interbrew) 2004/11-2005/01
Project Manager Innovation
Leading the introduction of a new product in the Japanese and Middle East markets and dealing with suppliers from China, R&D facilities in Canada, breweries in Scotland and S-Korea and corporate functions in Belgium

Management Centre Europe 2004/10
Trainer(back-up) for Management Excellence


Education

• BSc. Industrial Chemistry (1985-1988)
• BSc. Business Administration (1989-1991)
• Quality Engineer (1990-1992)
• PICS (1993)
• EFQM Learning Edge Conference Paris (2006)
• EFQM Certified Lead Assessor (2002)
• Risk Engineering Zurich Agrippina certified
• Six sigma Program manager (Motorola) / Value stream analysis / Lean Supply Chain Management
• Lead Auditor Quality Management Systems ISO 9001 / ISO 13485 (1992/2006)
• Lead Auditor Environmental Management Systems ISO 14000 (1996)
• Assessor European Quality Award 2002/2003
• Senior Assessor European Quality Award 2004/2005/2006/2007
• Languages : Dutch / English / French / German
• Experienced Microsoft user
• Lean (Kaizen / 5s /Kan Ban / Toyota Production System / Hochin / SMED / JIT) / HACCP / BRC / IFS / ISO 22000 / QFD / BSC / Tick-it / CMM / CMMi / ...
• QS 9000-TS 16949 QSA,FMEA,PPA,SPC,MSA,APQP
• OHSAS 18001 / VCA
• SA8000 / CSR / SOX
• Regulatory Affairs RAPRA UK (2007)
• Planning for Business Excellence, Benchmarking, Knowledge Management, Innovation Management, Business Process Management, Corporate Performance Measurement, Leadership Development



Skills

• Introduced Performance and Development approach for Europe/Asia together with a compensation and incentive scheme. Reviewed with the local Management Teams.
• Review of Mission, Vision and Values world-wide co-ordinated
• Self-Assessment established with annual review in all (12) Operational units and staff functions within Europe/Asia with improved Business Results (RADAR-approach)
• World-wide Customer Satisfaction & Image survey implemented and improvement driven through the company (1500 customers/5 contacts)
• World-wide employee survey implemented and improvement driven through the company (9000 people / 36 languages)
• Application document for the European Quality Award created (12 units within Europe/Asia)
• Facilitated Process Redesign projects with demonstrated EBIT improvement (1 Mio€/y)
• Manufacturing strategy (3-5years) developed for Europe/Asia and consequently implemented with savings up to 10 Mio€)
• Cost Control Teams installed in all Manufacturing sites (14) in Europe / Asia /Africa with projects aiming to reduce cost with a minimum of 100k €/project over a period of 3 to 6 month’s)
• Mastering a program “NEXT” for Europe/Asia to reduce global SG&A cost with 26% over a one year period in Europe/Asia following Mc Kinsey methodologies and Benchmarking.
• Performance management system (KPI) implemented for Europe / Asia (n-1 + n-2)
• Standardisation and integration of all Product Quality Control Activities in Europe / Asia
• Quality / Environmental / Food safety Management System implementation conform ISO 9000-14000-18000-HACCP/BRC certification in Budapest (H), Beaune (Fr), Bierne (Fr), Brecht, (B) Istanbul (Tr), Radomsko (Pl), Toledo (Es), Ascoli (I), Gresford (UK), Mendig (D) and India2003 France ISO 9000 / 14000 certification facilitation / administration / implementation
- Process definition, ownership, deployment, benchmarking and continual improvement.
- Linked the Strategy with Management-,Key- and Support processes with follow-up through Key Performance Indicators (KPI’s)
- Review and improvement of existing procedures and work instructions
- Management of the Internal management system audit aspects including corrective / preventive actions and process review
- ISO Self-Assessment established and improvement managed



SCHMALBACH – LUBECA PET Packaging 1997-
Quality Director New Product Development & Technology 1999-
• Creation of initial specifications and development approval of Multi-layer PET-bottles
for multinational brands as Carlsberg, Interbrew, Heiniken, Coca-Cola and Perier-Vitel.
Quality & Environmental Manager France /Benelux 1997-
• Initial Environmental Review in Major European factories / EAG (7)
• Set company guidelines on Environmental policies and procedures
• ISO 9001 / 14000 certification in Beaune (Fr), Bierne (Fr)

JOHNSON CONTROLS PET Containers 1994-
Quality Manager Belgium & Eastern Europe 1996-
Implemented an ISO 9001 Quality Management System in Prague and Budapest
Quality Manager Belgium 1994-
Implemented an ISO 9001Quality Management System Belgium
Responsible for the European R&D Laboratory activities

PHILIPS Lighting Industrial 1985-
Several functions as trainee in document control, production management (65 people), logistics, internal sales, Supplier Quality Assurance and Quality Engineering


Languages

Nederlands, Engels, Frans, Duits

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