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Interim Customer Service (Project) Manager

Interim Customer Service (Project) Manager

Work Experience

(May -July 2021)  Ad-Interim Program lead SOTC, Takeda Pharma  (May2020 – March 2021) Customer Excellence Manager Benelux, Fresenius Medical Care.
(2018 – 2020) Order to Cash Manager, EG Fuel/Texaco
(2011-2018) Customer Service & Accounts Receivables (OTC) Manager BIC Benelux
(2009 -2011) Leader Customer Experience Benelux. Dun and Bradstreet Benelux
(2005 -2009) Team-lead Inside Sales France & key accounts, Momentive Performance Materials (a former General Electic company)
(2003 – 2005) Account Manager Benelux GE Plastics Europe
(2001 – 2003) Black Belt Six Sigma GE Plastics Europe (Quality Program, 2002)


Heao Economics and Languages 1990-1995 certificate: Yes
Lean leader programme Nyenrode 2021 certificate: Yes
Six Sigma Black Belt 2003 certificate: Yes
Nima – A 1995 certificate: Yes

Andere trainingen en cursussen:
SAP, Finance for non-financials, JD Edwards, Salesforce, Coaching, Manager @ BIC training, Salesforce, telefoon skills and many other courses on demand.


Lean, Six Sigma, leadership skills, project management skills, SAP, networker, people management


Dutch: mother tongue
English: fluent
French: fluent
Spanish: basic


Experienced Manager with lean leadership, change management and project management skills in international companies. Extensive customer contacts in combination with change management and people management skills has made me now a skilled leader in Order to Cash, customer Service, supply chain and commercial disciplines. My management style is based on coaching and cooperation.

I always maintain an open-door policy towards my team-members and other colleagues.

My positive attitude and enthusiasm motivate my team-members to do their work very successfully in a challenging and fun environment.


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