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Project Manager, ICT Consultant or ICT Manager

Project Manager, ICT Consultant or ICT Manager

Work Experience

Summary
Over 20 years of Information ad Communication Technology experience, as chief analyst project manager and consultant in several different business domains : customer relationship management, contact centers, telecommunications, governmental organizations, banking and insurance, health care, electricity companies and network technology for teleprocessing.

Successful in managing complex projects, leading teams of up to 20 people towards the achievement of the business results expected by the client, as well as in setting up efficient IT services organizations.

EXPERIENCE

SkillTeam, from November 2001 up to now
Senior Project manager.
Responsible for :
- Contributions to project management methodology.
- Clarification and optimization of the operation of the SkillTeam Service Center. This division provides roll-out and mass implementation services.
- Sales of the roll-out service.
- In charge of development projects, among which the Joint Electronic Public Procurement (JEPP) project which is an Internet-based multi-site publication system for Requests For Proposals for the Belgian Federal Government

IP-Globalnet from June 1999 up to October 2001.
Technical Manager
As member of this start-up company, developed the business model of the Global Care division and defined the IT strategy to address all the needs of state-of-the-art multi-media corporate contact and knowledge management.

In application of this, led/supervised major efforts of implementing an Automatic Call Distribution (ACD) systems, Customer Relationship Management System (CRM) based on the Siebel product suite as well as other products such as Pivotal, Clarify, Remedy, an ERP-system and in-house developments.

Co-ordinated technical porgrammes such as :
- the integration of the technical tooling of acquired entities in order to achieve a global consistent technical infrastructure.
- the implementation of technical solutions in support of new services undertaken by IP-Globalnet.

Managing various IT/Communications projects.


IBIS Competence center from September 1998 to may 1999
Development director.
As member of the management team of this start-up company, Pierre is in charge of all the technical operations related to the development and the implementation of a large integrated back-office system for insurance companies. Responsibilities include :
- Set up a consistent set of working procedures.
- Achieve a balanced relationship between the sales and delivery organizations.
- Motivate the development team and optimize the delivery capacity.


Cap Gemini from September 1996 to September 1998.
Contract manager / Consultant.
In charge of proposals and project supervision.

Champion for an initiative to apply E-commerce technology to the trade of intellectual goods.

Responsible for the company’s quality policy compliant to the ISO 9001 norm, with an emphasis on risk control and project profitability.

Manager of a systems integration project involving secure X400 communications and a fault-tolerant multi-computer configuration for the Flemish Government.

CSC from April 1979 to August 1996.
March 1996 to September 1996
Proposal manager. Major proposals for the Belgian Federal Government.

October 1996 to February 1996
Consultant and project manager for Meylip in Herford, Germany, a subsidiary of the Belgian Vandemoortele group Food products) Responsibilities included the review of the BAA (Business Area Analysis) report and the redirection of an IT project in Germany to bring it in line with the CSC corporate project management rules and with the IT renewal programme run by CSC for Vandemoortele.

December 1995
Consultant for the CSC Intellicom division to prepare an integration plan for a national telecommunications operator.

From April 1994 to September 1995 : Belgacom.
Group manager for the CSC Belgacom programme. This included leadership over :.
- Development of a customer information repository for Belgacom, Belgium’s leading telecommunications operator
- Systems integration plan of a new billing system for this telecommunications operator.

Leading consultant for the initial requirements analysis of a generic order-intake system and of a marketing database.

Involved in the start-up of projects for fast enabling of new products at Belgacom such as Calling Cards.

From January 1993 to March 1994 : ACSA/CDV.
Project manager for the Alpha Project for an organization related to the Belgian Ministry of Agriculture.

This systems integration project covered the set-up of an identification document for the cattle as well as its administration. This included application development and integration of data capture and printing devices.

From September 1991 to December 1992 : Internal assignments.
Consultant in the defense area. Wrote several proposals and ran a test development project in the logistics and operational research areas.

From July 1989 to August 1991 : PCS.
Project manager for the customization of a mainframe hospital management system (the PCS product) for the Belgian market and the Belgian regulations. This included re-engineering the database and all the interfaces.

From October 1987 to June 1989 : Famibank.
Project Manager, responsible for the development and integration of applications on a distributed computer system for Famibank, now Citibank Belgium. These applications covered loans administration, teller operations, sales network management, database conversion and migration support.

From June 1987 to September 1987 : NMCS.
Analyst in charge of the definition of the operator control functionalities on a Network Management and Control System sold as a package for IBM S/88 computers.
This NMCS eventually gained a technical excellence award.

From April 1979 to May 1987 : Development of packages.
In the 8 previous years at CSC, then CIG : was in charge of the definition, the development and the sales and sales support of several software products. Most notably :
- A PC-based integrated package for insurance brokers featuring strong modularity, relational-DB functionalities and simulation of windows on a character-based system.
- A process control environment for running multi-customer batch applications for a service bureau.
- Several accounting and insurance packages.

Previous employers from November 76 to March 79.

- Project engineering for Tractionel, an engineering company specialized in the building of electric power systems.

- Technical writer on energy policy and public risk/safety aspects of nuclear energy.


Education

Education
- Master of Sciences (Ingénieur Civil/Burgerlijk Ingenieur) at the K.U.L. Leuven, 1976 in Electro-Mechanical engineering, option Energy.
- Course on artificial intelligence at the V.U.B, Brussels, 1986
In-career training
- Training to Catalyst (CSC’s proprietary methodology) : PMQA, FLL, BSAR
- Training on Effective presentation skills, ICC, Dale Carnegie
- Training on Front-line Leadership, Zenger Miller.
- Corporate training on Cap Gemini sales and project management methodologies.
- Product and release presentations on Siebel, Vantive (Now Peoplesoft), Remedy, Onyx, Pivotal, Navision, Oracle applications, SAP, Exact Software


Skills

Project and programme Management incl People management
Business process analysis and improvement.
Proposal development and presentation.

Languages

French as mother tongue, most of the education done in Dutch and fluent in English and German.

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